FAQ
Getting your haul to you
Shipping and Delivery
Where do you ship from?
All orders are packed and shipped from our studio in Cape Town, South Africa.
Do you offer international shipping?
Not just yet—but we’re working on it. For now, we only ship within South Africa.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location, but most parcels arrive within 2–5 business days.
How much does shipping cost?
We offer free shipping on all orders over R1000. Standard shipping is calculated at checkout based on your location.
Something just not right?
Returns & Exchanges
Where are your clothes made?
Every piece is proudly made in Cape Town, South Africa. We work with skilled local manufacturers to ensure ethical production and exceptional quality.
How do I start a return or exchange?
Email us at hello@ariellesaphire.co.za with your order number and reason for return, and we’ll guide you through it.
Do I have to pay for return shipping?
Return shipping costs are not covered by us unless the item is faulty.
supporting sustainable fashion trends
Sustainability & Ethics
Can I return or exchange an item?
Yes! If something isn’t quite right, you can return or exchange your item within 14 days of delivery—as long as it’s unworn, unwashed, and in original condition.
What makes Arielle Saphire sustainable?
We focus on small-batch production, long-lasting design, and local sourcing. By choosing quality over quantity, we reduce waste and keep our carbon footprint low.
Finding your perfect fit
Product Information & Sizing
How do I choose the right size?
Check out our size guide on each product page—we’ve designed it to help you find your perfect fit. Still unsure? Email us for personalised help.
Are your garments squat-proof?
Yes, always. Every Arielle Saphire piece is double-lined or designed with performance in mind, so you can move confidently and comfortably.
What fabrics do you use?
We use a buttery-soft, breathable Lycra blend that’s sweat-wicking, durable, and moves with your body. You can find full fabric details in the dropdown on each product page.
Not finding your Question listed here? Reach out us - we'd love to help